Smart Rentals in Los Angeles from $15

My flight was cancelled and I was not able to get to the location. I tried to email and cancel the reservation but still haven’t seen a reply.

If the vehicle chosen can be guaranteed as opposed to changing the selection based on availability. It beats the purpose of giving the customer a choice to make.

The problem was with Kayak. I asked to book a car at LAX and it was booked miles away at Venice Beach. I went through all the stress of lugging my suitcases and trying to find the shuttle, only to get to the LAX site and be told I'd have to pay to change my reservation or take a taxi to Venice Beach. You should be reimbursing me $60 for the two taxis I had to take back and forth. Also, you should give specific instructions about where to get the shuttle. You didn't give any. I was out in traffic trying to find the shuttle. Sixt is very hard to get to by phone! It was also hard to hear and the man had a thick accent and wasn't specific enough about how to get from the door from Southwest to the correct " purple" column. A lot of difficulty and stress. Thank you.

Avis agent called the day before our pick-up date to say that the vehicle would no longer be available. Didn’t even leave a voicemail. If I hadn’t called back the number, I wouldn’t have had any notice at all.

I’m still in contact with them as I’ve been overcharged

The price i got from the web page ended being over 50% more, it took about an hour to get the car and they assigned me a car tha was already assigned to another person, and they took like 20more minutes to finally assign me one. The people on the counter do not explain all the charges

I asked for self fueling on return. I filled it up to the top of the tank and saw later I was charged for 6 gallons at 14$/gallon on my receipt. An absolute rip off ! never with Hertz again !

Their computer ststem redirected my LAX reservation to Northridge, CA.

Order was cancelled and I didn’t know until I got there. Person tried to text me but it didn’t go through. I should have been notified via email or other ways. Shouldn’t have been able to book it in the first place

Do not rent a car with this company. At pickup, the salesman used deceptive sale tactics and added charges to my account without confirming the charges. He processed the payment before confirming the total charges. The morning after drop off, I was charged an additional $127.00 with no explanation. I am still trying to connect with their customer service to determine why I was charged this.

It was easy to get the car and go after the paperwork. Very easy drop off procedure.

They charge me extra costs for insurance, pretending it was compulsory. No of it was indicated during the rental process. What a disgrace.

Really good experience, thank you

There were no proper directions to the rental office so many of us had to call. The wait at the office was 2 hours. The rental agent was aggresive and unhelpful. I paid for the rental on line and he said they had no record of it at the ticket counter. I was charged twice and had to dispute it with my cc company. I was told at the ticket counter that if the car was dirty i would be charged. Worse rental of all time, i wont be renting there again.