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We did not have a full tank of gas, actually only half full. No windshield wiper fluid, wipers were not the best, no manual, and the warning light for key fob was lit the entire time. We wanted a mid- size SUV and the Honda HR-V wasn’t exactly a mid- size; it is considered a sub compact. So very disappointed in the size of the vehicle. And last but not least, we got two reminders, one which was a certified letter reminding us we did not return the car on time. We did return it on time and when we called to clarify, he said it was all taken care of. A week later we got a certified letter saying it wasn’t returned. We never did get an email or text verifying anything. Not cost or return. Very frustrating.