Staff was friendly. My husband made the reservation in his name when the car was for me. So, we cancelled the reservation in his name and put it in mine; otherwise, we would have to pay extra to add a driver which an increase in price wasn't disclosed until I asked. They honored the original price. However, since it was prepaid, the staff said it would take several weeks for a refund. We will monitor our credit card and dispute the charge if it isn't removed from my husband's account. I just hope we don't have to go to that trouble and the refund will go through as it should.
When we were going over the car, it was dirty. The Hertz staff said she had nowhere to get the car washed. What? So, I am driving a dirty car in a time businesses are stating they are disinfecting and cleaning things better than before. I thought this was unacceptable, but took the car anyway because I needed it and didn't have much if a choice.