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I went to pick up my rental around noon and was told they will call me when they had a care ready. I went to their office around 4:45 pm, knowingly they close at 6 pm. They still did not have a car ready. Then the lady offered me to burrow a car for 1 day and only a few hours. I was confused how would that benefit me as I had requested the car rental for 5 days to go on vacation with my kids. It was a frustrating experience over all.