My flight was delayed and Hertz office was closed by the time I arrived. The next morning, they gave my reserved car to someone else before I arrived and made me wait around. Gabriel Baker, the Manager Associate, should not be in a customer facing job. Instead of at least saying sorry about that but it's policy, he was at best unsympathetic. Overall, customer service was terrible. Be sure you don't miss the cutoff or they'll give your reserved car to someone else and act like you should enjoy the privilege of a lengthy delay.